Returns Policy

Personalised Items –  There will also be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 – Exceptions to the right to cancel. When returning goods please provide the details as set out below and return to the address below:

Please include:

Order Number

Name and Address

Reason for return

This returns policy does not affect your statutory rights.

Damaged/Faulty Goods

Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.

We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.

Refunds

Refunds will be made within 30 days of a refund being agreed.

Please address any returned products to: ChainedwithDaisies, 13 Minter Close, Densole, Folkestone, Kent, CT18 7BT

Turnaround Times

Our current turn around time is 7-10 working days, unless you have been told otherwise, this does not include weekends or any bank holidays.

Rush Fee

We do a rush fee of £10 on any orders if they are needed within 2-3 days, please email us if this is needed.